Reporting Issues: Your Report Matters

A quick report when something isn't working helps the next person — and over time, helps improve the infrastructure for everyone.

Worth reporting:

• Broken or unreadable screens
• Access aisles blocked by snowbanks or debris
• Cables that are too stiff, too heavy, or damaged
• Connectors that won't engage properly
• Lighting that isn't working
• Surfaces that are icy, rutted, or unstable

How to report: Most networks have a report button in their app or a phone number on the charger. A photo with a short description is usually enough — no technical language needed.